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Contact Support

180 Litton Drive
Grass Valley, CA 95945 USA
Phone: +1-530-271-3190
Fax: +1-530-274-9442
Email: support@aja.com

Before Contacting Support

Check your system configuration and ensure everything is connected according to the installation instructions.

Check the AJA Installation and Operation Guide, documentation and Release Notes for information about the problem.

For KONA, Io and T-TAP products, make sure your AJA Control Panel is configured properly for the application you are using.

Please refer to the user manual on how to configure the product.

Please check the AJA Support web pages to make sure your AJA software/firmware is up to date.

Try a different web browser (e.g. Chrome, Safari, FireFox) if the problem involves the AJA Web UI.

Support Pledge

AJA is dedicated to ensuring your success with our products. Technical Support is available free of charge and our team will work with you to help answer questions or resolve any issues.

 

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Contact Information

Support Request

Note: If your exact model does not appear in this list, please select "Other" and supply your model number.
Shown in Config menu 80.2
Please include details of the video source (e.g. vendor, model) and the equipment connected to the output(s).

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