Privacy Policy

Last Updated: December 23, 2019

AJA Video Systems, Inc. (“AJA”) is committed to the security and privacy of our customers’ data. This privacy statement explains our collection, use, and disclosure of personal information. References to our “products” in this statement includes our product or company websites and related services, including online features of our products.

We adhere to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks. To learn more, click here.

PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us, the products you use, and the choices you make.

We collect information about you from different sources and in various ways when you use our products, including information you provide directly, information collected automatically, third-party data sources, and data we infer or generate from other data.

Information you provide directly. We collect personal information you provide to us. For example:

Contact information. We collect name, email address, company name and account information, postal address, phone number, fax number, demographics, and other information you provide us, including when you complete registration/activation forms.

Demographic data. When you register or at other times, we collect demographic details and areas of interest you provide.

Payment information. If you order products, services, or support plans online or through email submission to our orders department, we collect payment card numbers and other payment information.

Content and files. We collect any documents, photos or other files you upload to our services, and if you send us email messages or other communications, we will collect and retain those communications.

Referral information. We may also ask you where you heard about our company or products, and for other information that will help us understand more about your needs or help us process your requests for information.

Product registration. We may ask you on behalf of your company to complete registration/activation forms when using the services or from within our products, including product information, customer ID, network and operating system, and other information relevant to registration.

Information collected automatically. When you use our products, some information is collected automatically. For example:

Identifiers and device information. When you visit our websites, our web servers automatically log your Internet Protocol (IP) address, and information about your device, including device identifiers (such as MAC address); device type; and your device’s operating system, browser, and other software including type, version, language, settings, and configuration. As further described in the Cookies, Mobile IDs, and Similar Technologies section below, our websites and online services store and retrieve cookie identifiers, mobile IDs, and other data.

Geolocation data. Depending on your device and app settings, we collect geolocation data when you use our apps or online services.

Usage data. We automatically log your activity on our websites, apps and connected products, including the URL of the website from which you came to our websites.

Sensor data. We maintain active cameras on and in our buildings in Grass Valley, CA, USA for security purposes only.

Information we create or generate. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”). For example, we may infer your city, state, and country location based on your IP address.

Information from third-party sources. We also obtain information from third parties. We protect information obtained from third parties according to the practices described in this privacy statement, plus any additional restrictions imposed by the source of the information. These third-party sources may include:

Third Party Sources Categories of Personal Data
Data brokers. Data brokers and aggregators from which we obtain data to supplement the data we collect. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Third party partners. Third party applications and services, including social networks you choose to connect with or interact with through our services. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Co-Branding/Joint Partners. Partners with which we offer co-branded services or engage in joint marketing activities. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example companies that determine your device’s location based on its IP address. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Publicly available sources. Public sources of information such as open government databases. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences

Information created or generated. We may take the information we obtain from you and, together with the personal information from other users of our websites, aggregate it with the identifying information removed so that it is no longer personally identifiable to you or any particular user. We may combine this aggregated, anonymized data (“Aggregate Information”) with the information we receive through cookies, log files and other means to develop generalized information about use of the services and other generalized information relevant to our business. Your IP address may be collected and stored for the purpose of determining unique users of the services. We do not use IP addresses to identify or target individual users.

When you are asked to provide personal information, you may decline, and you may use device controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain products or features, those products or features may not be available or function correctly.

COOKIES, MOBILE IDs AND SIMILAR TECHNOLOGIES (CALIFORNIA “DO NOT SELL MY INFO”)

We use cookies, web beacons, mobile analytics and advertising IDs, and similar technologies to operate our websites and online services and to help collect data, including other identifiers and device information and usage data.

Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well.

Cookies allow us to statistically monitor how many people are using our services and for what purposes, how often someone uses the services, and the length of their sessions. We also use cookies to prevent you from having to re-enter your identification and password information each time you use our services, to combat fraud, to analyze and improve our service performance, and to fulfill other legitimate purposes. Cookies are not designed to retrieve personal or business data from your hard drive, your email, or any other personal information. Although refusal of cookies will not interfere with the ability to interact with most of the services, you will need to accept cookies in order to access information and use certain functions.

Web beacons are electronic images (also called single-pixel or clear GIFs) that are contained within a website. When your browser opens a webpage that contains a web beacon, it automatically connects to the web server that hosts the image (typically hosted by a third-party). This allows that web server to log information about your device and to set and read its own cookies. In the same way, third-party content on our websites (such as embedded videos, plug-ins, or ads) results in your browser connecting to the third-party web server that hosts that content. We also include web beacons in our promotional email messages or newsletters to tell us if you open and act on them.

Mobile analytics and advertising IDs are generated by operating systems for mobile devices (iOS and Android) and can be accessed and used by apps in much the same way that websites access and use cookies. Our apps may contain software that enables our third-party analytics and advertising partners to access the mobile IDs.

We, and our analytics and advertising partners, use these technologies in our websites, apps, and online services to collect personal information (such as the cookies stored on your browser, the advertising identifier on your mobile device, or the IP address of your device) when you visit our site (or use our app). We and our partners also use these technologies to collect personal information about your online activities over time and across different websites or online services. This information is used to store your preferences and settings, enable you to sign-in, analyze how our websites and apps perform, track your interaction with the site or app, develop inferences, deliver and tailor interest-based advertising, combat fraud, and fulfill other legitimate purposes. We and/or our partners also share the information we collect or infer with third parties for these purposes.

AJA Video Systems utilizes Google Analytics Advertising Features to help provide product information to potential end users and owners of AJA products. AJA also uses the Google Analytics cookie and Google advertising cookies to assist and drive searches from third party sites to the appropriate solution on the company’s Services. This enables AJA to provide and guide end users to the solution they seek more efficiently. Google Analytics Advertising Features allows AJA Video Systems to enable features in Analytics that aren't available through standard implementations.

Google Analytics Advertising Features we may use include:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting
  • Integrated services that require Google Analytics to collect data via advertising cookies and identifiers

You can opt-out of the Google Analytics Advertising Features that AJA Video Systems utilizes, through Ads Settings, Ad Settings for mobile apps, and by opting out by visiting Google Analytics' currently available opt-outs for the web or using other services such as described at www.networkadvertising.org/choices/. You can learn more about how Google uses data when you use our Services by visiting this page or a successor maintained by Google: www.google.com/policies/privacy/partners.

Third-party service providers may also be members of associations that provide a simple way to opt out of analytics and ad targeting, which you can access at:

Cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our website. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.

Email web beacons. Most email clients have settings which allow you prevent the automatic downloading of images, which will disable web beacons in the email messages you read.

Do Not Track. Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described above.

OUR USE OF PERSONAL INFORMATION

We use the personal data we collect for purposes described in this privacy statement or otherwise disclosed to you. For example, we may use personal data for the following purposes:

Purposes of Use Categories of Personal Data
Product and Service Delivery. To provide and deliver our products, including securing, troubleshooting, improving, and personalizing those products. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Business Operations. To operate our business, such as billing, accounting, improving our internal operations, securing our systems, and detecting fraudulent or illegal activity. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Product Improvement, Development, and Research. To improve our products, develop new products or features, and conduct research. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Personalization. To understand you and your preferences and to enhance your experience and enjoyment using our products. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Customer Support. To provide customer support and respond to your questions. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Communications. To send you information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Marketing. To communicate with you about new products, offers, promotions, rewards, contests, upcoming events, and other information about our products and those of our selected partners (see the Choice and Control section of this privacy statement for how to change your preferences for promotional communications). Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences
Advertising. To display advertising to you (see the Cookies section of this privacy statement for information about personalized advertising and your advertising choices). Contact information, demographic data, payment information, content and files, biometric information, referral information, product registration, identifiers and device information, geolocation data, usage data, sensor data, inferences

In carrying out these purposes, we combine data we collect from different sources to give you a more seamless, consistent, and personalized experience.

OUR SHARING OF PERSONAL INFORMATION

We share personal information from time to time with your consent or as necessary to complete your transactions or provide the products you have requested or authorized. For example, when you provide payment data to make a purchase, we will share that data with banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services.

In addition, we share each the categories of personal data described above as follows:

  • Our affiliates may share common data systems and process personal information as needed to provide our products and operate our business.
  • We share personal information with vendors, suppliers, authorized resellers, and other business, development, and industry entities ("Partners") working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal information to provide those functions.
  • We may also disclose personal information as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or at transfer, divestiture, or sale of all or a portion of our business or assets.

We will also access, transfer, disclose, and preserve personal information when we believe that doing so is necessary to:

  • comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
  • protect our customers and others, for example to prevent spam or attempts to commit fraud, or to help prevent the loss of life or serious injury of anyone;
  • operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or
  • protect the rights or property or ourselves or others, including enforcing our agreements, terms, and policies.

Third party analytics and advertising companies also collect personal data through our website and apps including, transaction details, account information, marketing and communications data, demographic data, content and files, geolocation data, usage data, and inferences associated with identifiers and device information (such as cookie IDs, device IDs, and IP address) as described in the Cookies section of this statement.

Finally, we may share Aggregate Information and other de-identified information in accordance with applicable law.

Please note that some of our products include references or links to products provided by third parties whose privacy practices differ from ours. If you provide personal information to any of those third parties, or consent to our sharing personal information with them, that data is governed by their privacy statements.

CHOICE AND CONTROL OF PERSONAL INFORMATION

Access, correction, and deletion. If you wish to request access to, or correction or deletion of, personal information about you that we hold, please contact the AJA Video Systems business unit to which you provided your personal information.

You can always contact us as described at the bottom of this privacy statement. However, to the extent permitted by applicable law, we reserve the right to charge a fee or decline requests that are unreasonable or excessive, where providing the data would be prohibited by law or could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the data relates. Please note that it may take up to 4 weeks to be removed from the AJA Video Systems business unit’s mail lists and 10 days to be removed from email and phone lists.

Communications preferences. Occasionally, an AJA Video Systems business unit may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product issues and updates. You can choose whether to receive promotional communications from us by email, physical mail, and telephone. If you receive promotional email from us and would like to stop, you can do so by following the directions in that message. Please allow 10 business days to be removed from the promotional email list of an AJA Video Systems business unit. These choices do not apply to mandatory service communications that are part of certain of our products, or to surveys or other informational communications that may have their own unsubscribe method.

Third-party email promotions. If you access and/or use services from any of our Partners by clicking a link when using the Services, an AJA Video Systems/Partner co-branded site or by any other means, any information you reveal in connection with such service is submitted to the applicable Partner and/or third-party site and is not subject to this Privacy Policy. You should consult the privacy policy of any Partner or third-party site with respect to its treatment of any information that you may reveal in this manner.

Choices for Cookies and Similar Technologies. See the Cookies section for choices about cookies and other analytics and advertising controls.

EUROPEAN DATA PROTECTION RIGHTS

If the processing of personal information about you is subject to European Union data protection law, you have certain rights with respect to that data:

  • You can request access to, and rectification or erasure of, personal information;
  • If any automated processing of personal information is based on your consent or a contract with you, you have a right to transfer or receive a copy of the personal information in a usable and portable format;
  • If the processing of personal information is based on your consent, you can withdraw consent at any time for future processing;
  • You can to object to, or obtain a restriction of, the processing of personal information under certain circumstances; and
  • For residents of France, you can send us specific instructions regarding the use of your data after your death.

To make such requests, contact us at privacy@aja.com. When we are processing data on behalf of another party that is the “data controller,” you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.

We rely on different lawful bases for collecting and processing personal information about you, for example, with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), beginning January 1, 2020 you have certain rights with respect to that information.

Right to Know. You have a right to request that companies provide you with the following information:

  • The categories and specific pieces of personal information we have collected about you.
  • The categories of sources from which we collect personal information.
  • The purposes for collecting, using, or selling personal information.
  • The categories of third parties with which we share personal information.
  • The categories of personal information we have disclosed about you for a business purpose. Note that the CCPA defines “business purpose” broadly; and because we use service providers for a number of business purposes that require access to our systems that hold personal information (such as supplying cloud data storage, maintaining the security of our systems, and providing customer support), in the past 12 months we have disclosed for a business purpose data from each of the categories of personal information we maintain.
  • The categories of personal information we have sold about you (if any), for each category of third parties to which the personal information was sold. Note that the CCPA defines “sell” and “personal information” very broadly, and some of our data sharing described in this privacy statement may be considered a “sale” under that definition. In the past 12 months, we have sold the following categories of personal information: Contact information, identifiers and device information and usage data. In particular, we let advertising and analytics providers collect IP addresses, cookie IDs, and mobile IDs through our websites and apps when you use our online services, but do not “sell” any other types of personal information. We provide our “Do Not Sell My Info” disclosures in the Cookies section of this statement. We do not knowingly sell the personal information of minors under 16 years of age without affirmative authorization.

You may make such a “request to know” by contacting us at privacy@aja.com. Note that we have provided much of this information in this privacy statement.

Right to Request Deletion. You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions. To make a request to delete, contact us at privacy@aja.com.

Right to Opt-Out. You have a right to opt-out from future “sales” of personal information. To do so, please visit our “Do Not Sell My Info” page.

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. Further, to provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. Finally, you have a right to not be discriminated against for exercising rights set out in the CCPA.

Additionally, under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal information to a business with which the individual has established a business relationship for personal, family, or household purposes (“California Customers”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. California Customers may request further information about our compliance with this law by e-mailing privacy@aja.com. In your request, please attest to the fact that you are a California resident and provide a current California address for your response, and please allow up to thirty (30) days for a response. Please note that businesses are required to respond to one request per California Customer each year and may not be required to respond to requests made by means other than through the designated e-mail address.

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as necessary to provide the products and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations. For example,

LOCATION OF PERSONAL INFORMATION

The personal information we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. Currently, we primarily use data centers in the United States. The storage location(s) are chosen to operate efficiently, improve performance, and to create redundancies in the event of an outage or other problem. We take steps designed to ensure that the data we collect under this statement is processed according to the provisions of this statement and applicable law wherever the data is located.

Location of Processing European Personal information. We transfer personal information from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections. To learn more about the European Commission’s decisions on the adequacy of personal information protections, please visit: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.

EU-U.S. / Swiss-U.S. Privacy Shield. We also comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks with respect to the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. We have certified to the U.S. Department of Commerce that we adhere to the Privacy Shield Principles, and we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. If third-party agents process personal information on our behalf in a manner inconsistent with the principles of either Privacy Shield Framework, we remain liable unless we prove we are not responsible for the event giving rise to the damage.

If there is any conflict between the terms in this privacy statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

If you have a question or complaint related to our participation in the EU-U.S. or Swiss-U.S. Privacy Shield, please contact us as indicated at the bottom of this Privacy Policy. For any complaints related to the Privacy Shield frameworks that cannot be resolved with us directly, you may refer the matter to the International Centre for Dispute Resolution® (ICDR®), the international division of the American Arbitration Association® (AAA®). ICDR-AAA’s Privacy Shield site is accessible at http://go.adr.org/privacyshield.html, and you may also contact them at casefiling@adr.org. Finally, under limited circumstances and after other available dispute resolution mechanisms have been exhausted, binding arbitration is available for EU and Swiss individuals to address certain residual complaints not resolved by other means.

SECURITY OF PERSONAL INFORMATION

We take reasonable and appropriate steps to help protect personal information from unauthorized access, use, disclosure, alteration, and destruction. We combine industry-standard administrative, physical and technical safeguards with a code of conduct for those employees who are permitted to access our customers' personal information. If you purchase a product or service online, we use SSL encryption to encrypt your credit card information before it is sent to us in order to protect the integrity and privacy of the credit card information that you provide to us via the Internet.

Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures. For example, information we collect through the Services is submitted via SSL encryption and stored on a third party-hosted server equipped with industry standard firewalls.

Despite these security measures, the confidentiality and security of any information under our control cannot be guaranteed, and we do not represent or warrant that your personal information will be protected against loss, misuse, attacks, or alteration by third parties. To help us protect personal information, we request that you use a strong password and never share your password with anyone or use the same password with other sites or accounts. If you have any reason to think your connection to our Services or any information you have submitted is no longer secure (for example, if your password has been misused) you should immediately notify us of the problem by using the email address at the end of this policy.

PUBLIC FORUMS

Please remember that any information (including personal information) that you submit, post or otherwise reveal in a public forum, including any such feature of our Services (such as a bulletin board, chat room, blog or product discussion forum) will be accessible by third parties not related to us. If you are using such a public forum on any of our Services, you are not authorized to collect or use any personal information there (including to contact any individual other than through functionality provided by us in such public forum).

STATEMENT REGARDING CHILDREN

AJA Video Systems' products and services are not designed to appeal to children under the age of 13. As such, the Services are not directed at children under the age of 13 nor do we knowingly collect or maintain information from children under the age of 13 through our Services.

CHANGES TO THIS PRIVACY STATEMENT

We will update this privacy statement when necessary to reflect changes in our products, how we use personal information, or the applicable law. When we post changes to the statement, we will change the "Last Updated" date at the top of the statement. If we make material changes to the statement, we will provide notice or obtain consent regarding such changes as may be required by law.

HOW TO CONTACT US

If you have a privacy concern, complaint, or a question for AJA Video Systems, please contact us at privacy@aja.com. Our address is AJA Video Systems, Inc., 180 Litton Drive, Grass Valley, CA 95945, USA. Telephone +1 530 271 3301. Toll-free +1 800 203 7562.