Last Updated: October 3, 2019
We collect and process personal information about you with your consent and/or as necessary to enable us to identify you and respond to your requests for our products and services, to provide and improve them, and to send you information and support from time to time. We also use this information to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, and fulfill other legitimate interests. Since most of the users of our products and Services are doing so in their capacity as employees or companies, most information we collect will be in that capacity (rather than information about you individually, such as your personal tastes). When you use the Services, you may be asked to submit information such as name, email address, company name, address, phone number, your product version, and areas of interest. We may also ask you where you heard about our company or products, and for other information that will help us understand more about your needs or help us process your requests for information. In addition, we may collect credit card and related payment information when you order products, services, or support plans online or through email submission to our orders department. When you are asked to provide personal information, you may decline. But if you choose not to provide information that is necessary for certain Services, those Services may not be available or function correctly.
We collect and process all personal information in accordance with this policy. We collect information about you in various ways when you use our Services, including information you provide directly, information collected automatically, and third-party data sources. Our information collection and processing practices are described in more detail below:
Our web pages may also contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, count users who have visited those websites, and gather usage and performance data. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them.
Our websites may include web beacons and cookies from third-party service providers. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content or ads from third parties, such as videos, news content, or ads delivered by other ad networks. Because your browser connects to those third parties' web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services.
AJA Video Systems utilizes Google Analytics Advertising Features to help provide product information to potential end users and owners of AJA products. AJA also uses the Google Analytics cookie and Google advertising cookies to assist and drive searches from third party sites to the appropriate solution on the company’s Services. This enables AJA Video Systems to provide and guide end users to the solution they seek more efficiently. Google Analytics Advertising Features allows AJA Video Systems to enable features in Analytics that aren't available through standard implementations.
Google Analytics Advertising Features we may use include:
You can opt-out of the Google Analytics Advertising Features that AJA Video Systems utilizes, through Ads Settings, Ad Settings for mobile apps, and by opting out by visiting Google Analytics' currently available opt-outs for the web or using other services such as described at networkadvertising.org/choices. You can learn more about how Google uses data when you use our Services by visiting this page or a successor maintained by Google: google.com/policies/privacy/partners.
Please remember that any information (including personal information) that you submit, post or otherwise reveal in a public forum, including any such feature of our Services (such as a bulletin board, chat room, blog or product discussion forum) will be seen by third parties not related to us. If you are using such a public forum on any of our Services, you are not authorized to collect or use any personal information there (including to contact any individual other than through functionality provided by us in such public forum).
AJA Video Systems' products and services are not designed to appeal to children under the age of 13. As such, the Services are not directed at children under the age of 13 nor do we knowingly collect or maintain information from children under the age of 13 through our Services.
In carrying out these purposes, we combine data we collect from different sources to give you a more seamless, consistent, and personalized experience.
From time to time, we share personal information with your consent or as necessary to complete your transactions or provide the products you have requested or authorized. For example, when you provide payment data to make a purchase, we will share that data with banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services.
We may also share personal information with others:
We may also provide personal information to our vendors, suppliers, authorized resellers, and other business, development, and industry entities ("Partners") to enable them to provide us with products and services to better operate and maintain the Services, assist us in processing your information or provide you with a product or service requested by you.
In such cases, Partners must abide by data privacy and security requirements and are not allowed to use personal information they receive from us for any other purpose. We also may provide Aggregate Information to third parties. For example, we might inform third parties regarding the number of users of the Services and the activities they conduct while using the Services. Depending on the circumstances, we may or may not charge for this Aggregate Information. We may also use Aggregate Information as part of products or services that we provide to third parties and to improve our products and Services.
Certain Partners and government agencies may collect personal information (such as business name, address, email address, credit card information, and customer ID) directly from you and use of that information and other information provided by you to third parties is not governed by this policy even though those Partners and government agencies may share such information with us.
If we participate in a merger, acquisition, reorganization, divestiture, bankruptcy or similar activity, all information we have collected in or through the Services, including your information and all Aggregate Information, may be transferred to our successor or assignee if permitted by and done in accordance with applicable law.
We want your personal information to remain as secure as reasonably possible against unauthorized access, use, disclosure, alteration and destruction. We combine industry-standard administrative, physical and technical safeguards with a code of conduct for those employees who are permitted to access our customers' personal information. If you purchase a product or service online, we use SSL encryption to encrypt your credit card information in order to protect the integrity and privacy of the credit card information that you provide via the Internet.
Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures. For example, information we collect through the Services is submitted via SSL encryption and stored on a co-located server equipped with industry standard firewalls.
Despite these security measures, the confidentiality and security of any information under our control cannot be guaranteed, and we do not represent or warrant that your personal information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords. If you have any reason to think your connection to our Services or any information you have submitted is no longer secure (for example, if your password has been misused) you should immediately notify us of the problem by using the email address at the end of this policy.
Occasionally, an AJA Video Systems business unit may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product issues and updates. You may opt out of receiving these communications as indicated below.
Each email promotion we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional emails from the AJA Video Systems business unit that sent you the email promotion. If you choose to opt out of receiving promotional email communications from any AJA Video Systems business unit, we may still periodically communicate with you via mail and telephone. Please allow 10 business days to be removed from the promotional email list of an AJA Video Systems business unit.
You can request to access, update or delete the personal information that you have provided to us and/or change your preferences with respect to marketing communications from us by contacting the AJA Video Systems business unit to which you provided your preferences. However, to the extent permitted by applicable law, we reserve the right to charge a fee or decline requests that are unreasonable, excessive, or prohibited by law, could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the data relates. Please note that it may take up to 4 weeks to be removed from the AJA Video Systems business unit’s mail lists and 10 days to be removed from email and phone lists.
If the processing of personal information about you is subject to European Union data protection law, you have certain rights with respect to that data:
To make such requests, contact us at email@example.com. When we are processing data on behalf of another party that is the “data controller,” you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.
Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described above.
We retain personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different Services, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations..
We also comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks with respect to the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. We have certified to the U.S. Department of Commerce that we adhere to the Privacy Shield Principles, and we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. If third-party agents process personal information on our behalf in a manner inconsistent with the principles of either Privacy Shield Framework, we remain liable unless we prove we are not responsible for the event giving rise to the damage.
If you have a privacy concern, complaint, or a question for AJA Video Systems, please contact us at firstname.lastname@example.org. Our address is AJA Video Systems, Inc., 180 Litton Drive, Grass Valley, CA 95945, USA, Telephone +15302713301.