Because it matters.

Privacy Policy

AJA Video Systems is committed to the security and privacy of our customer’s data. This Privacy Policy explains our commitment to safeguarding our customers’ data and serves as our agreement with our customers and other parties about our data handling practices. This policy lists the types of data we collect, explains how we use and protect that data, and discloses our key procedures surrounding privacy.

This privacy policy is a binding agreement between you and AJA Video Systems. By accessing any of our product or company websites (the “Sites”), you signify that you agree with the terms of this Privacy Policy. We may change this Privacy Policy from time to time by posting a new version here, and the new version will become effective immediately. The privacy of our customers and affiliates is important to us.

Therefore:

  • We do not sell or rent personally identifiable information.
  • We do not spam, and our policies forbid use of our Services for spam.

Statement regarding children

AJA Video Systems's products and services are not designed to appeal to children under the age of 13. As such, the Sites are not directed at children under the age of 13 nor do we knowingly collect or maintain information from children under the age of 13 on AJA Video System’s websites.

Job seekers

We will use the personal information you submit from our online job applications to fill the specific position you apply for. After this position is filled, we will retain the information submitted for the time required by applicable law or in accordance with our standard practice, whichever is longer.

We will not release information submitted in online job applications to third parties except to appropriate governmental entities and/or our service providers as necessary in connection with recruiting, employment, corporate governance, acquisitions, and legal or regulatory requirements.

We require that our service providers keep your personal information confidential as well. In addition, to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate procedures to safeguard the information we collect online. You may submit requests or concerns about this policy or use of your personal information by email to jobs@aja.com

Business information collection and use by AJA Video Systems

We collect the Business Information necessary to enable us to respond to your requests for our products and services and to send you information regarding our products and services from time to time. Since most of the users of our products and Sites are doing so in their capacity as employees or companies, most Business Information we collect will be in that capacity (rather than information about you individually, such as your personal tastes, etc.). For these purposes, we have defined "Business Information" as any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit the Sites, you may be asked to submit information such as email address, company name, address, phone number, your product version, and/or areas of interest. We may also ask you where you heard about our company or products, or for other information that will help us understand more about your needs or help us process your requests for information. In addition, we may collect credit card and related payment information when you order products, services, or support plans online or through email submission to our orders department.

Our information collection and use practices are described in more detail below:

  • Product registration. You may be asked, on behalf of your company, to complete registration/activation form(s) on the Sites or from within the products, with contact information for use by us in accordance with this policy. Registration or activation information may include the name of your company, contact information, product information, customer ID, network and operating system, and other relevant information.
  • Customer profile. We also collect Business Information when you have or create a customer profile on some of the Sites like the AJA reseller website or when signing in on Where to Buy, which is required in order to access certain areas of the Sites, purchase support plans and products, to obtain software downloads and certain online support services, and to request information from us about our products and services. This information includes company name and contact information and other information about your company (for example, size, revenue, and number of employees), the products you may have licensed, and other non-AJA Video Systems products you may currently use. We use this information in accordance with this policy to identify you, process your requests, and administer your AJA Video Systems account(s).
  • Support. We offer certain limited online support services at the Sites. If you access online support on any of the Sites, you may be asked for information such as customer ID, product name, product version, and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products allow you to submit support-related questions directly from the product. If you access online support services from a product, information about your network, operating system, printer, data and program path, product type, version, customer ID, the product's technical support information sheet, product serial number, and other similar information will be automatically pre-populated for submission to our customer support representatives to assist them in answering your questions.
  • Newsletters. When you subscribe or sign up to receive newsletters published or offered via the Sites, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services.
  • Cookies. We also use Cookies to enhance the user experience, deliver personalized content, and collect information about the use of the Sites. "Cookies" are small computer files that we transfer to your computer's hard drive. Cookies allow us to statistically monitor how many people are using the Sites and for what purposes, how often someone visits the Sites, and the length of their stay. This information helps us dynamically generate information specifically designed for your interests. We also use Cookies to prevent you from having to re-enter your identification and password information each time you visit our Sites. Cookies are not designed to retrieve personal or business data from your hard drive, your email, or any other personal information. Most browsers are initially set to accept Cookies, but users can change the setting to refuse Cookies or to be alerted when Cookies are being sent. Although refusal of Cookies will not interfere with the ability to interact with most of the Sites, you will need to accept Cookies in order to access information and use certain functions.
  • Product-related information collection. We collect certain additional information in connection with your use of our services or desktop products with online features. For instance:
  • Account set-up and access. Upon subscribing to our services, we collect Business Information which may include information such as product serial number, customer ID, and your customer profile information, in order to identify you and authorize your access and use of the services and provide you with your relevant account information. Certain products provide you with the ability to access your account in order to obtain information such as your support plan status, service subscriptions, registrations, and order history.
  • Web-based services. In connection with certain of our web-based services we collect certain additional information, including IP address, browser, connection speed, domain, referring URL, and other environment-related information to enable us to provide a secure environment for the use of the services, to pre-populate forms, and calculate aggregate statistical information about the customers using these services.
  • AJA Video Systems products and services. In addition to the uses set forth above, we may use your Business Information to: 1) inform you of product upgrades and updates and subscription renewals; 2) notify you of products and services that we think may be of interest to you; 3) offer you discounts or other promotions with respect to AJA Video Systems products and services that we think may interest you; and 4) contact you for survey purposes to determine how we can better service you or provide better products to meet your needs.

Google Analytics Advertising Features

AJA Video systems utilizes Google Analytics Advertising Features to help provide product information to potential end users and owners of AJA products. AJA also uses the Google Analytics cookie and Google Advertising cookies to assist and drive searches from third party sites to the appropriate solution on the company’s Sites. This enables AJA Video Systems to provide and guide end users to the solution they seek more efficiently.

Google Analytics Advertising Features allows AJA Video Systems to enable features in Analytics that aren't available through standard implementations.

Advertising features include:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting
  • Integrated services that require Google Analytics to collect data via advertising cookies and identifiers
  • You can opt-out of the Google Analytics Advertising Features AJA Video Systems utilizes, through Ads Settings, Ad Settings for mobile apps, and by opting out by visiting Google Analytics' currently available opt-outs for the web.

Disclosure of your business information

From time to time, we may be required to release Business Information: 1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order; 2) to enforce or apply the terms of any of our service or license agreements; or 3) in special cases, such as protecting the rights, property, or safety of AJA Video Systems, our customers, or others. We may also provide Business Information to government agencies and to our vendors, suppliers, authorized resellers, and other business, development, and industry partners ("Partners") to enable them to: 1) provide us with products and services to better operate and maintain the Sites; 2) provide you with a product or service requested by you; or 3) enable them to market products or services to you. We also may provide information about you that does not allow you to be identified to, or contacted by, third parties ("Aggregate Information"). For example, we might inform third parties regarding the number of users of the Sites and the activities they conduct while on the Sites. Depending on the circumstances, we may or may not charge for this Aggregate Information. We may also use this Aggregate Information as part of products or services that we provide to third parties and to improve our products, services, and the Sites.

  • Partner and government services. We may engage Partners to perform functions on our behalf, which may include assisting us in processing your Business Information. Certain Partners and government agencies may collect Business Information (such as business name, address, email address, credit card information, and customer ID) directly from you and use of that information and other information provided by you to third parties is not governed by this policy even though those Partners and government agencies may share such information with us.
  • Services and product data. Business Information collected by us as set forth above does not include your company's data entered in the course of operating our products ("Product Data") or data provided by you while using our services ("Services Data"). We will not access your Product Data or Services Data except in the following limited circumstances: (1) to provide you with technical support, solely at your request and with your permission; (2) on a limited-access basis to install updates, produce regular backups, or restore data from backups at your request; (3) where the inherent purpose of the product or service requires us to provide the Product Data or Services Data to a third party on your behalf (for example where we makes tax filings on your behalf or initiate bank transfers on your behalf) and, (4) unless you opt-out, to utilize Aggregate Information derived from Product Data and Services Data to help us improve our products and services and in developing additional offerings. We will not provide your Product Data or Services Data to any third party or permit any third party to access your Product Data or Services Data, except by your permission or to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order. In addition, if at any time you decide to discontinue your use of the applicable service, your Services Data will be destroyed and removed from all servers according to terms set forth in your Service Agreement.

How AJA Video Systems protects your privacy internally

We want your Business Information to remain as secure as reasonably possible. We combine industry-standard technical safeguards with a code of conduct for those employees who are permitted to access our customers' Business Information. If you purchase a product or service online, we use SSL encryption to encrypt your credit card information before it is sent to us in order to ensure the integrity and privacy of the credit card information that you provide to us via the Internet.

Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures. For example, hosted Services Data is submitted via SSL encryption and stored on a server equipped with industry standard firewalls.

Hosted data may include personally identifiable information and other information that belongs to our customers' own customers, website visitors, or other users. We will not review, share, distribute, or reference any such Customer Data except as provided in the service or license agreement, or as may be required by law. Individual records of Customer Data may be viewed or accessed by authorized AJA Video Systems employees, agents or independent contractors only for the purpose of resolving a problem, support issues, or suspected violation of the service or license agreement, or as may be required by law. AJA Video Systems policy requires that both employees and consultants execute a confidentiality agreement before working for and with AJA Video Systems. Those employees that violate our Privacy Policy are subject to disciplinary action, up to and including termination.

Despite these security measures, we do not represent or warrant that Business Information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.

Your privacy choices

Occasionally, a AJA Video Systems business unit may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product issues and updates. You may opt out of receiving these communications as indicated below.

  • AJA Video Systems email promotions. Each email we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional emails from the AJA Video Systems business unit that sent you the email promotion. If you choose to opt out of receiving promotional email communications from any AJA Video Systems business unit, we may still periodically communicate with you via mail and telephone. Please allow 10 business days to be removed from the promotional email list of a AJA Video Systems business unit.
  • Third-party email promotions. If you access and/or use any of the other AJA Video Systems Companies' services or our Partner's services from a link on the Sites, a AJA Video Systems/Partner co-branded site or by any other means, any information you reveal in connection with such service is submitted to that other AJA Video Systems Company or to our Partner and is not subject to this Privacy Policy. You should consult the privacy policy of any other AJA Video Systems Company, Partner, or third-party site with respect to its treatment of any information that you may reveal in connection with such service.

Correcting or updating your business information and contacting AJA Video Systems

You can always update the Business Information that you have provided to us and/or change your preferences with respect to marketing contacts from us by contacting the AJA Video Systems business unit to which you provided your preferences. Please note that it may take up to 4 weeks to be removed from the AJA Video Systems business unit’s mail lists and 10 days to be removed from email and phone lists.

Linked sites

The Sites may contain links to third-party websites and resources (collectively, "Linked Sites"). These Linked Sites are provided solely as a convenience to you and not as an endorsement by us of the content on such Linked Sites. We make no representations or warranties regarding the correctness, accuracy, performance, or quality of any content, software, service, or application found at any Linked Site. We are not responsible for the availability of the Linked Sites or the content or activities of such sites. If you decide to access any Linked Site, you do so at your own risk. Your use of any Linked Site is subject to the policies, terms of use, and privacy policies of such Linked Site, if any.

Consent to transfer

Users located outside the United States who submit Business Information to us via the Sites should be aware that the information they submit will be transferred to our servers located in the United States. Your submission of Business Information to us constitutes your consent to this transfer. Although we will collect and use your Business Information only as stated in this Privacy Policy, laws generally applicable to the protection of personal data in the United States may not be as stringent as those in some users' home jurisdictions.

Changes to this privacy policy

We may change this Privacy Policy at any time by posting the then current policy to the Sites. Your use of the Sites constitutes acceptance of the provisions of this Privacy Policy and your continued AJA Video Systems after such changes are posted constitutes acceptance of each revised Privacy Policy.

Questions

Email privacy@aja.com