We collect information as necessary to enable us to identify you and respond to your requests for our products and services, to provide and improve them, and to send you information and support from time to time. Since most of the users of our products and Services are doing so in their capacity as employees or companies, most information we collect will be in that capacity (rather than information about you individually, such as your personal tastes). When you use the Services, you may be asked to submit information such as name, email address, company name, address, phone number, your product version, and areas of interest. We may also ask you where you heard about our company or products, and for other information that will help us understand more about your needs or help us process your requests for information. In addition, we may collect credit card and related payment information when you order products, services, or support plans online or through email submission to our orders department.
We use all personal information in accordance with this policy. Our information collection and use practices are described in more detail below:
Product Registration. You may be asked, on behalf of your company, to complete registration/activation form(s) when using the Services or from within the products, with contact information for use by us in accordance with this policy. Registration or activation information may include the name of your company, your contact information, product information, customer ID, network and operating system, and other relevant information relevant to registration.
Reseller Profile. We also collect personal information when you have or create a Reseller Profile. This profile is required in order to use the Reseller Portal and any similar Services. Profile information may include the name of your company, your contact information, and other relevant details regarding activities as an AJA reseller.
Support. We offer certain limited online support services as part of the Services. If you access online support when using the Services, you may be asked for information such as customer identifying information, product name, product version, your contact information and other information to help us determine what the technical issues are and how best to help you resolve them.
Newsletters. When you subscribe or sign up to receive newsletters published or offered via the Services, we will ask you for your contact information and any other information necessary to enable us to process your request and to send you information regarding our products and services.
Aggregate Information. We may take the information we obtain from you and, together with the personal information from other Site users, aggregate it with the identifying information removed so that it is no longer personally identifiable to you or any particular user. We may combine this aggregated, anonymized data (“Aggregate Information”) with the information we receive through cookies, log files and other means to develop generalized information about use of the Services and other generalized information relevant to our business. Your IP address may be collected and stored for the purpose of determining unique users of the Services. We do not use IP addresses to identify or target individual users.
Product-related Information Collection. We collect certain additional information in connection with your use of our services or products with online features. For instance:
Web-based Services. In connection with certain of our web-based Services we collect certain additional information, including IP address, browser, connection speed, domain, referring URL, and other environment-related information to enable us to provide a secure environment for the use of the Services, to pre-populate forms, and calculate aggregate statistical information about the customers using these Services.
AJA Video Systems Products and Services. In addition to the uses set forth above, we may use your personal information to: 1) inform you of product upgrades and updates and subscription renewals; 2) notify you of products and services that we think may be of interest to you; 3) offer you discounts or other promotions with respect to AJA Video Systems products and services that we think may interest you; and 4) contact you for survey purposes to determine how we can better service you or provide better products to meet your needs.
Please remember that any information (including personal information) that you submit, post or otherwise reveal in a public forum, including any such feature of our Services (such as a bulletin board, chat room, blog or product discussion forum) will be seen by third parties not related to us. Accordingly, you should not submit any personal information to such a public forum. If you are using such a public forum on any of our Services, you are not authorized to collect or use any personal information there (including to contact any individual other than through functionality provided by us in such public forum).
AJA Video Systems' products and services are not designed to appeal to children under the age of 13. As such, the Services are not directed at children under the age of 13 nor do we knowingly collect or maintain information from children under the age of 13 through our Services.
AJA Video systems utilizes Google Analytics Advertising Features to help provide product information to potential end users and owners of AJA products. AJA also uses the Google Analytics cookie and Google advertising cookies to assist and drive searches from third party sites to the appropriate solution on the company’s Services. This enables AJA Video Systems to provide and guide end users to the solution they seek more efficiently.
Google Analytics Advertising Features allows AJA Video Systems to enable features in Analytics that aren't available through standard implementations.
Google Analytics Advertising Features we may use include: Remarketing with Google Analytics Google Display Network Impression Reporting Google Analytics Demographics and Interest Reporting Integrated services that require Google Analytics to collect data via advertising cookies and identifiers
You can opt-out of the Google Analytics Advertising Features that AJA Video Systems utilizes, through Ads Settings, Ad Settings for mobile apps, and by opting out by visiting Google Analytics' currently available opt-outs for the web or using other services such as described at http://www.networkadvertising.org/choices/. You can learn more about how Google uses data when you use our Services by visiting this page or a successor maintained by Google: www.google.com/policies/privacy/partners.
From time to time, we may share personal information with others: 1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order; 2) to enforce or apply the terms of our service or license agreements; or 3) in special cases, such as protecting the rights, property, or safety of AJA Video Systems, our customers, or others. We may also provide personal information to our vendors, suppliers, authorized resellers, and other business, development, and industry entities ("Partners") to enable them to: 1) provide us with products and services to better operate and maintain the Services; 2) assist us in processing your information; or 3) provide you with a product or service requested by you. We also may provide Aggregate Information to third parties. For example, we might inform third parties regarding the number of users of the Services and the activities they conduct while using the Services. Depending on the circumstances, we may or may not charge for this Aggregate Information. We may also use Aggregate Information as part of products or services that we provide to third parties and to improve our products and Services.
Certain Partners and government agencies may collect personal information (such as business name, address, email address, credit card information, and customer ID) directly from you and use of that information and other information provided by you to third parties is not governed by this policy even though those Partners and government agencies may share such information with us.
Business Transfers: If we participate in a merger, acquisition, reorganization, bankruptcy or similar activity, all information we have collected in or through the Services, including your information and all Aggregate Information, may be transferred to our successor or assignee if permitted by and done in accordance with applicable law.
We want your personal information to remain as secure as reasonably possible. We combine industry-standard administrative, physical and technical safeguards with a code of conduct for those employees who are permitted to access our customers' personal information. If you purchase a product or service online, we use SSL encryption to encrypt your credit card information before it is sent to us in order to protect the integrity and privacy of the credit card information that you provide to us via the Internet.
Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures. For example, information we collect through the Services is submitted via SSL encryption and stored on a third party-hosted server equipped with industry standard firewalls.
Despite these security measures, the confidentiality and security of any information under our control cannot be guaranteed, and we do not represent or warrant that your personal information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords. If you have any reason to think your connection to our Services or any information you have submitted is no longer secure (for example, if your password has been misused) you should immediately notify us of the problem by using the email address at the end of this policy.
Occasionally, an AJA Video Systems business unit may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product issues and updates. You may opt out of receiving these communications as indicated below.
AJA Video Systems email promotions. Each email promotion we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional emails from the AJA Video Systems business unit that sent you the email promotion. If you choose to opt out of receiving promotional email communications from any AJA Video Systems business unit, we may still periodically communicate with you via mail and telephone. Please allow 10 business days to be removed from the promotional email list of an AJA Video Systems business unit.
Correcting or Updating Your Personal Information and Contacting AJA Video Systems You can update the personal information that you have provided to us and/or change your preferences with respect to marketing communications from us by contacting the AJA Video Systems business unit to which you provided your preferences. Please note that it may take up to 4 weeks to be removed from the AJA Video Systems business unit’s mail lists and 10 days to be removed from email and phone lists.
Users located outside the United States who submit personal information to us via the Services or otherwise provide to AJA Video Systems should be aware that the information they submit will be transferred to our servers located in the United States. The European Union has found that the US privacy protection model does not provide “adequate” privacy protections as contemplated by Article 25 of the European Union's Data Directive (Directive 95/46/EC). Article 26 of the European Union's Data Directive allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given his or her consent to the transfer of personal information, regardless of the third country's level of protection.
Questions and Notices under this Policy