IT Helpdesk Technician

IT Helpdesk Technician – Grass Valley

Performs routine IT tasks under the direct supervision of the senior IT personnel. This includes assisting with the implementation, configuration, updates, maintenance, and troubleshooting of employee workstations and in-house IT support processes.

Requirements:

  • Serve as first point of contact for technical assistance.
  • Perform troubleshooting and gather information on technical requests.
  • Work with employees to resolve common requests. Work with senior IT employees to diagnose recurring issues.
  • Record resolution details in ticketing system. Follow up with employees to ensure satisfactory resolution.
  • Review, update, and create documentation for common employee issues and helpdesk tasks.
  • Stay up to date and provide accurate information on IT services available to employees.
  • Escalate feedback and suggestions to IT Manager. Identify and suggest procedural or technical improvements to senior staff.
  • Stay up to date and improve technical knowledge through training and research.
  • Assist Senior Systems Administrators with end user workstation tasks including install, debug, maintain, and upgrade software and hardware for our employees.

Desirable Skills and Experience:

  • Excellent verbal and written communication skills; capable of training users in applications and operating system fundamentals and writing basic documentation.
  • Strong word processing and computer database skills.
  • Familiar with most operating system commands/utilities.
  • Good interpersonal skills with the ability to work effectively with individuals and groups at all organization levels; ability to work independently and as part of a team.
  • Strong analytical ability with active listening skills.
  • Willingness to adapt to changing business needs and deadlines.
  • Possess a work ethic that includes neatness, punctuality, and accuracy. Exhibit a professional, business like appearance and demeanor.
  • Willingness to adhere to company policies and support management decisions and goals in a positive and professional manner.

Education and Experience:

  • High school diploma or equivalent experience.
  • AA Degree in computer science, or equivalent experience.
  • Minimum of 1 year experience in a computer related field.

This is a full-time position with competitive pay and benefits. The base pay for this position is $21.68-26.50 per hour. This range reflects base salary only, and does not include additional compensation or benefits. Individual base pay is determined by various factors such as relevant experience, education, training and skills, and the scope and responsibilities of the position.

Email resumes to: jobs@aja.com

Life at AJA

A career at AJA Video Systems will be unlike any other you’re exploring. You’ll be challenged and inspired with creative design opportunities working in a beautiful Sierra Foothills location on a campus designed to facilitate learning, teamwork and innovation with products that are changing the broadcast and media landscape. Our location in Grass Valley is a paradise for people who enjoy the outdoors – hiking, fishing, white water rafting and kayaking, skiing, or camping.

We look for people interested in turning ideas into real products. Our products facilitate video and movie productions. We want people who are creative, out-of-the-box thinkers and who are tenacious problem-solvers.

The nearby Yuba is considered one of the most beautiful rivers in California. We are located an hour from Lake Tahoe, an hour from Sacramento, and about two hours from the Bay Area. Grass Valley also hosts multiple music festivals and is home for numerous artists, writers and musicians. Nevada City, our sister city, was recently voted one of the top ten small towns in the U.S. We have excellent schools including numerous charter schools that appeal to specific talents and interests of our community’s families.

Our Benefits

We offer competitive salaries and have a full range of benefits which include multiple health plan options, dental, vision, life and AD&D insurance, 125 Flexible Spending Accounts, and matching 401(k) plan.