AJA Video Systems

At AJA, we take customer support very seriously. If you have questions about any AJA product, we'll get you the answers.

When You Need Support:

• Check your system configuration and make sure everything is connected properly.
• Check the AJA product user manual or documentation shipped with the item for information about the problem.
• For Io or KONA products, make sure that current Final Cut presets and Easy Setups match what you are trying to do.
• For Final Cut Pro operational issues, Power Mac system issues or Xserve RAID issues, contact Apple Customer Support for help.
• For AVID DS Assist Operational issues, customers should contact the Avid DS Support Center (www.avid.com/us/support/video.aspx) for help. DS Assist users can also use the "Ask a Question" web form from the Avid web site (Support & Training - Knowledge Base) to request assistance with the DS Assist and AJA board set up.
• For product-specific bulletins, software downloads, documents and FAQs, select your product from the list below.

If the problem is unknown or you need general help, first contact the dealer where you purchased the product. AJA dealers offer product support for many service requirements.