180 Litton Drive
Grass Valley, CA 95945 USA
Check your system configuration and ensure everything is connected according to the installation instructions.
Check the AJA Installation and Operation Guide or documentation shipped with the item for information about the problem.
For Kona, Io and T-Tap products, make sure your AJA control Panel is configured properly with the Application you are using.
Please refer to the user manual on how to configure the product.
Please check the AJA Support web pages to make sure your AJA software/firmware is up to date.
Try a different web browser (e.g. Chrome, Safari, FireFox) if the problem involves the AJA Web UI.
AJA is dedicated to ensuring your success with our products. Technical Support is available free of charge and our team will work with you to help answer questions or resolve any issues.