Customer Service/Order Entry Representative

Customer Service/Order Entry Representative – Grass Valley

Functions as main point of contact for dealers, direct customers and the sales team with incoming orders. Processes incoming orders through shipping/bill stage and responds to customer inquiries regarding order status.


  • Process sales orders through shipping and billing stage: Administer order entry into accounting system and process through shipping.
  • Provide customer support for orders and returns to ensure customer satisfaction.
  • Coordinate orders/shipping with Sales Department and Manufacturing Department.
  • Assist Shipping Coordinator with domestic and international shipping documents, including Proforma invoices.
  • Process customer sales returns and administer account reconciliations.

Desirable Skills and Experience:

  • Professional image when giving and taking information in writing, in person and over the telephone.
  • Solid word processing and computer database skills with knowledge of Microsoft Office, Excel, Adobe, accounting and shipping software.
  • Knowledge of shipping traffic methods and procedures.
  • Familiarity with export compliance regarding international, federal, state and local regulations.
  • Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels; ability to work independently and as part of a team.
  • Ability to work under general supervision and rely on experience and judgment to plan and accomplish goals.
  • Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.
  • Ability to maintain confidentiality of sensitive information.
  • Willingness to adapt to changing business needs and deadlines that may extend work hours.
  • Represent the Company with a high level of integrity and professionalism.

Education and Experience:

  • High school diploma or equivalent.
  • Two years of experience in a similar position.

Email resumes to:

Life at AJA

A career at AJA Video Systems will be unlike any other you’re exploring. You’ll be challenged and inspired with creative design opportunities working in a beautiful Sierra Foothills location on a campus designed to facilitate learning, teamwork and innovation with products that are changing the broadcast and media landscape. Our location in Grass Valley is a paradise for people who enjoy the outdoors – hiking, fishing, white water rafting and kayaking, skiing, or camping.

We look for people interested in turning ideas into real products. Our products facilitate video and movie productions. We want people who are creative, out-of-the-box thinkers and who are tenacious problem-solvers.

The nearby Yuba is considered one of the most beautiful rivers in California. We are located an hour from Lake Tahoe, an hour from Sacramento, and about two hours from the Bay Area. Grass Valley also hosts multiple music festivals and is home for numerous artists, writers and musicians. Nevada City, our sister city, was recently voted one of the top ten small towns in the U.S. We have excellent schools including numerous charter schools that appeal to specific talents and interests of our community’s families.

Our Benefits

We offer competitive salaries and have a full range of benefits which include multiple health plan options, dental, vision, life and AD&D insurance, 125 Flexible Spending Accounts, and matching 401(k) plan.